The in-browser dialer matches each lead's area code, auto-advances your queue, and keeps your real number hidden. People answer local numbers 3–4× more often — so reps spend the shift talking, not leaving voicemails.
Contact, dialpad, queue, two-way SMS, dispositions and notes — in a single in-browser workspace. Tap a disposition and the next lead loads automatically. Below: the live dialer running a sample Power Hour session.
Managers see every rep in real time: who's live, queue depth, connect rate, and call duration. Listen silently, whisper coaching only the rep hears, or barge into the call — without the prospect ever knowing.
| Agent | Status | Queue | Calls | Connect % | Duration | Monitor |
|---|---|---|---|---|---|---|
MMike Davis |
On Call | 36 | 12 | 17% | 00:16 |
Listen
Whisper
|
SSarah Jones |
On Call | 57 | 7 | — | 00:32 |
Listen
Whisper
|
Monitor a live call silently. Neither the rep nor the prospect hears you.
Coach the rep in real time — only they hear you, the prospect doesn't.
Join the call live to close or rescue the deal alongside your rep.
Call Quota gates texting and broadcasting behind real dials. Selected agents must place a set number of calls before SMS and broadcast tools unlock — so the phone stays the priority and the floor doesn't drift into texting all day.
Selected agents must make calls before they can text or send broadcasts.
Most people send unknown numbers to voicemail without thinking. Fivra dials each lead from a number in their own area code — so the call looks local, not like spam.
Queue advances to the next contact. Their area code is parsed from the number on file.
Fivra picks an available outbound number from the same area code — or the same state if the exact code isn't in pool.
The lead sees a local number on their screen. Pickup rates triple. Your real cell stays hidden.
If they call back later, the same outbound number rings forward to your cell or extension. No tag-game.
Paste or punch in any number and call instantly — Local Presence still picks a matching caller-ID. Perfect for callbacks, referrals, and numbers that never made it into a queue.
When AMD detects an answering machine, you're bridged into a private VM conference to leave a live message. No queuing, no waiting through the beep — straight to leaving the message and moving on.
Auto-record from answer, dual-channel, stored against the call record. Query by call ID or date range through the API. Use your own recording-consent process — Fivra doesn't auto-inject state-level disclosures.
Carriers flag specific numbers for spam, not whole accounts. Fivra tracks 30004 carrier-spam returns at the DID level — so a single bad apple doesn't kill the rest of the pool.
Every 30004 (carrier spam) return increments a counter tied to the originating number. The pool stays clean; only the flagged number carries the score.
Flag counts roll up into a DID reputation score. When a number drops below threshold, Local Presence routing skips it automatically — no manual cleanup needed.
Flagged DIDs are queued for replacement at the next provisioning cycle. The pool refreshes without a phone call to support — the system manages itself.
Drop the ai_agent node into any IVR flow. Configure a system prompt, and the AI takes the call — natural conversation, full memory across turns, voice in via Twilio speech-to-text, voice out via Twilio TTS or ElevenLabs.
Conversation history persists in Redis for the full call (up to 1 hour). Every turn passes the complete message history back to the AI — no goldfish memory.
System prompt is set per IVR flow. Build a receptionist for one campaign, a qualifier for another, a callback-scheduler for a third — all from the same node type.
Twilio TTS for standard quality, ElevenLabs for premium voices. Switchable per flow.
Hand off to a queue, IVR menu, live agent, or hang up — based on what the caller actually says, not pre-defined keypresses.
Today: open-ended voice conversation, info collection, conversational routing.
Not yet: appointment booking, payment capture inside the agent, ticket creation.
Drag a widget from the library, drop it on the canvas, wire it to the next. Below: the actual flow editor running a sample inbound voice call.
All 50 states plus DC and US territories are mapped (325 area codes across 52 regions). Selection happens in three tiers: (1) same state, active DID with reputation ≥ 70, (2) any active DID with rep ≥ 70, (3) any active DID — the dialer never blocks on number selection. Your actual inventory depends on what's been provisioned on your org.
You start a call sequence; the system dials contacts in order with a configurable between-call delay (default 3 seconds). Calls only fire within a session you've started — there's no background dialer. Predictive and parallel modes are not supported.
Yes. Each phone assignment has a forward-number field and can also be wired to an IVR flow — so callbacks ring your cell, a softphone, a queue, or trigger any IVR menu you've built. Callback-to-DID mapping is preserved for 7 days, so a lead who calls back lands with the same rep.
No — recording is automatic (dual-channel, from answer), but state-level consent disclosures are your responsibility. You can configure your IVR flow to play a recorded notice at call start, or train reps to verbally disclose. Fivra does not auto-inject state-aware messaging.
Local Presence routing is included in every plan. Numbers themselves are billed at $2/month per DID (or roll up into your plan's allotment).
Each outbound number gets a reputation score based on nightly health checks — answer rate, spam flag count, carrier error history. Numbers below 70 are deprioritized in selection. Numbers with 3+ carrier spam flags in 24h are auto-replaced.
Spin up a dialer seat in minutes. Local Presence on every plan, AI voice agent on the same canvas.
