Get started. Upgrade when you need more contacts or seats. Compliance is included on every tier — there's no "compliance add-on."
Power dialer + IVR flow builder. For voice-first teams.
Everything in Call Only + SMS broadcasts, MMS, AI templates, two-way inbox.
Everything in Call Only, plus:
High-volume teams, multi-org setups, custom contracts. Pricing built around your workload.
Everything in Full Suite, plus:
Volume pricing automatically applies at 15+ and 25+ seats. See FAQ for details.
Three line items. No surprise overages — credits and numbers are metered and visible in the dashboard.
Monthly fee per active user. Volume tiers apply automatically at 15 and 25 seats.
Each DID rented from the carrier. Required for Local Presence; recommended pool size scales with seats.
Pay-as-you-go for outbound SMS & MMS. Stripe-backed auto-refill keeps the bucket topped up.
Switch to annual on either plan for a flat 10% off across all seat tiers.
Call Only is the power dialer, IVR flow builder, call recording, and DID reputation scoring — for voice-first teams. Full Suite adds SMS broadcasts, MMS, the two-way inbox, AI-generated templates, the spam-scoring engine, and DNC lookups for high-volume SMS outreach.
Fivra is built for teams. The per-seat economics, number pools, and DID reputation scoring all assume a multi-rep operation. There's no solo plan today.
SMS and MMS sends draw from a credit bucket — $20 buys 2,000 credits. Stripe-backed auto-refill keeps the bucket topped up so a broadcast never stalls mid-send. Credits don't expire.
$2/mo per provisioned DID covers the Twilio lease, A2P 10DLC registration overhead, reputation monitoring, and callback routing. Add or release numbers from the admin console at any time.
No — Fivra provisions and manages numbers through Twilio. Your personal number stays hidden. Callback routing is configurable per number.
Synchronous suppression in the webhook handler — STOP, UNSUBSCRIBE, CANCEL, END, QUIT, OPT OUT, REMOVE ME all trigger immediate account-wide blocking. A confirmation reply goes out automatically.
Numbers are checked against a third-party DNC lookup service (Apeiron) with local caching. Each check is logged in the audit trail with timestamp, source, and result. Master suppression and STOP lists are checked first in the local database before any external lookup fires.
The current external interface is the REST API (read + write, JWT auth) and a custom outbound webhook that fires on block events. Native CRM connectors (HubSpot, Salesforce, etc.) and SSO/SAML are on the roadmap — talk to sales if either is a buying requirement.
Talk to sales about a trial — the platform supports a trial organization state but trial terms are set per-customer.
Yes. Upgrades take effect immediately; downgrades at the next billing cycle. Seat counts can move in either direction.
Get started in minutes. Compliance built in, every tier — no setup fees, no contracts, cancel anytime.
